Customer and growth

Drive top-line growth using data and intelligence to better understand and serve your customers' needs.

Digitization, online competition, automation, new business models, and rapidly evolving consumer expectations are compelling executives to reformulate growth strategies and priorities. Profitable expansion requires business models designed for the digital age, creating new revenue streams from both data and consumers—and the toolset, skillset, and mindset to successfully bridge the gap between developing these strategies and executing them.

The big questions we address:

Who are our target customers and what motivates them to buy?
What pain points are we serving? And are these the right ones?
How do we improve awareness and access?
How loyal are our customers and why?
How efficiently are we acquiring customers?
How can we accelerate top-line growth by using analytics to understand and serve our consumers better?
Is our business model the right one to drive top-line growth?
How can technology and data boost growth?
What digital capabilities—toolset, skillset, and mindset—do we need to gain meaningful competitive advantage?

Our customer and growth experts work with CEOs, CMOs, CSOs, and business unit leaders to tailor pathways to growth and activate high-impact digital and analytics capabilities that maximize value across the consumer life cycle in order to better serve their needs. We identify the prime moments for personalized engagement, match high-potential customers to tailored offerings, and apply our analytics know-how to inform your next strategic move. We look for opportunities to digitize revenue and monetize data to maximize growth. And we take a feedback-loop approach to rapidly prototype, pilot, and scale data-driven solutions for transformative business impact.

Backed by our data science lab infrastructure and deep talent spanning strategy, analytics, and tech, we help cement competitive advantage in an increasingly uncertain business landscape. On one side, rich consumer insights and intelligence; on the other, nimble learning through business model innovation and rapid experimentation. Together, a cycle of continuous evolution powered by the fusion of data, analytics, and human ingenuity is helping our clients drive and accelerate their growth agenda and achieve step-change improvement when it comes to consumer conversion, loyalty, and lifetime value.

Our customer and growth solutions

AI-powered solutions for consumer goods operations

Retail and consumer companies face a volatile, uncertain, complex, and ambiguous environment today. The accelerating evolution of consumer needs and desires means organizations need to make faster decisions.

Experience what it’s like to collaborate with Liegel Ignite

We are a global team of visionaries, builders, and operators who are experts at creating new sources of customer value. From start to scale, our mission is to help you bring customer-centric ideas to life that generate material value and ignite sustainable growth for your business within just 18 months.

Strategic digital transformation

We help organizations build the capabilities and culture to make digital integral and innovation continual. Our work spans from vision to execution, translating efforts into sustainable commercial results.

Digital operating model

We bring supporting functions to the forefront of growth. By digitizing, automating, and fundamentally reimagining the core operating model, we remove internal complexity to unlock customer value.

Digital customer experience and business model transformation

We transform entire business models to reimagine the customer experience and renew your relevance. Our approach breaks ambitions down into manageable steps, driving sustainable change across organizations.